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SourceHUB
SourceHUB was founded with a mission to empower packaging teams to keep pace with brand innovation, keeping store shelves both stocked and relevant. We're on the fast track for growth, and are looking for inquisitive, forward-thinkers with a passion for building great software.
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Customer Success Representative

Posted by Anastassia Semenoa, Customer Success Manager on August 4, 2021

To apply, email a recent resume and contact information to kmcclure@sourcehub.ai.

SourceHUB is on the hunt for an experienced Customer Success Manager to join our innovative, passionate team and to build lasting and industry-leading customer relationships. As a Customer Success Manager, you will be responsible for managing thecustomer relationship post sales process. Working in a team to onboard new customers,respond to customer requests, drive continued value and adoption of our product, mitigate churn, and promote engagement and advocacy. In this role you will help ensure overall satisfaction of SourceHUB’s customers. The ideal candidate has excellentverbal and written communication skills with the ability to lead meetings.

Responsibilities:

  • Serve as customer’s primary Point of Contact (POC) for any and all needs
  • Coordinate and/or execute all implementation, data migration and training during customer onboarding.
  • Establish trust with customers, facilitate post-implementation client adoptionand ensure overall satisfaction with SourceHUB.
  • Encourage customers to utilize appropriate resources (i.e. Knowledgebase and training) to improve their adoption and satisfaction.
  • Provide new user training to customer teams on SourceHUB platform.
  • Represent the voice of the customer to drive product roadmaps.
  • Leverage cross-functional business and technical teams to provide timely issue resolution.
  • Monitor and respond to customer help requests through Zendesk, chat, phone, etc in timely manner.
  • Conduct regular proactive calls and account review meetings; maintain accurate record of discussion and action items.
  • Collaborate closely with sales, product and management to support renewalsand expansion opportunities.
  • Author and update articles for customer Knowledge Base

Requirements:

  • 4-year degree or equivalent experience
  • Ability to thrive in a fast-paced, fluid start-up environment
  • Professional experience requirements - 2-3 years customer success or account management experience in SaaS or software company.
  • Proven track record of working in a customer facing role.
  • Highly organized with the ability to multi-task across a high number of accounts and work on multiple customer facing situations simultaneously.
  • Empathetic, positive attitude with a desire to help our customers reach their goals.
  • Driven, self-motivated, enthusiastic, with a “can do” attitude.
  • Excellent organization and time management.
  • Strong interpersonal skills and ability to work with and within teams.
  • Working knowledge of G-Suite, Zendesk, Zoom Video, Slack, HubSpot, Jira Benefits

Benefits:

  • Amazing culture: Humility, Growth Mindset, and Teamwork
  • Unlimited/take what you need vacation policy
  • Health, Dental and Vision insurance along with unlimited/take what you need sick day policy
  • ESOP available for the right candidates

To apply, email a recent resume and contact information to kmcclure@sourcehub.ai.

Sorry to be blunt, but if you’re in packaging you know it’s true. Packaging procurement sucks for two big reasons – broken processes and bad communications. We're here to fix it.

Our Customers get results:

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Cost Savings

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Reduction in Approval Times

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ROI